Return Policy

We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned.  No worries - we're here to help! 

OUR 30 DAY MONEY BACK GUARANTEE 

We provide a 100% satisfaction guarantee for 30 days or your money back!

If you change your mind about the items you have purchased from us, we will refund the purchase price or exchange those products, subject to the following conditions:

To be eligible for a return, your item must be unworn, unwashed, unused or otherwise in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. You may also be required to provide proof of defective items prior to returning such as sending pictures via email.

If you request a refund, the purchase price (excluding delivery charges and/or discounts) will be refunded to you using the original payment method within 5 - 7 business days once we have received the returned item and confirm that it meets the conditions above.

If there is an issue with your return, you will also notified as to why your return was rejected and why we can not issue a refund. This typically only happens when we receive used products back that are in unsaleable condition. 

If you need to exchange it for the same item, send us an email at support@justlovecats.com for details on how to return your item.

Clothing Refund And Exchange Policy

All of all items are made to order and are therefore do not qualify for are therefore non-returnable unless there is a defect.

If you purchase any clothing item that is deemed defective, then those items will be replaced with the identical item in the exact same size. No exceptions will be made.

For clothing items, please check the shirt prior to washing it as we do not accept returned shirts that have been laundered.

For shirts, hoodies or any other clothing items, please make make sure you review our sizing guide carefully prior to placing your order. 

Damaged Or Faulty Items

If an item is faulty (see definition below), wrongly described, or different from the sample shown, we will take corrective action, which may include refunding the purchase price and delivery charges, or providing a replacement product and a pre-paid return shipping label for the incorrect item.

*Damaged or faulty items include unraveled seams and/or holes that are present before being washed.

If somehow you've made an error after your order has been placed, please click here to contact us as soon as possible quickly and we will see if we are able to correct it.

Unfortunately if you have entered the wrong address, moved or need to change a product variants after your order has been shipped, we will not be able to accommodate you nor offer you a refund.   

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again then contact your credit card company because it may take some time before your refund is officially posted.

Next contact your bank because sometimes there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@justlovecats.com.

CLEARANCE & FINAL SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless they are defective.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your replacement or exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We do not guarantee that we will receive your returned item.

All items must be returned within 30 days of purchase. If more than 30 days have passed then no refund or exchange is available. 

Also, we can not guarantee the all items will be delivered within the suggested time frame, even though we strive to do so. So please note that a late delivery can not be a reason to request for a refund.